Our Shipping Policy

Shipping Policy – Rayong Sugar Co-Ltd
At Rayong Sugar Ltd, we are committed to delivering high-quality rice and sugar to our customers in Thailand and Other Countries (America, Europe and Africa) with reliability and care. Please review our shipping terms below for details on how we process and ship your orders.

Order Processing Time
Orders are typically processed within 1-3 business days after payment is cleared. During peak seasons (e.g., harvest periods) or stock shortages, processing may take slightly longer, and we will notify you via email if delays occur.

Shipping Costs
Shipping costs are calculated based on the weight of your order, packaging needs, and delivery destination. These costs will be clearly displayed at checkout. If additional fees are required (e.g., due to customs or shipping adjustments), we will contact you for approval before proceeding.

Domestic Shipping (Thailand)
Delivery Time: Standard shipping within Thailand takes 2-5 business days, depending on your location.
Shipping Options: We use trusted local couriers with tracking provided.
Special Requests: For specific delivery instructions, contact us at info@rayongsugarltd.com when placing your order.
International Shipping
Delivery Time: Shipping from Thailand to America, Europe, or Africa takes 21-29 business days, depending on customs clearance and your location.
Customs and Duties: Customers are responsible for any import duties, taxes, or customs fees in their regions. These are not included in the shipping costs shown at checkout and are payable upon delivery.
Shipping Method: We use reputable international carriers to ensure safe delivery of perishable goods.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number:

Thailand Deliveries: Tracking via local couriers.
International Deliveries: International tracking through our carrier partners.
If you don’t receive tracking within 5 business days of shipment confirmation, contact us at info@rayongsugarltd.com.

Damaged Items in Transit
If your order arrives damaged (e.g., torn bags, spoiled goods), notify us within 7 days of delivery with photos and details of the issue. Contact us at info@rayongsugarltd.com. We’ll arrange a replacement or refund and cover return shipping costs:

Thailand: Via pickup or reimbursement.
Other Countries: Via a prepaid return label for qualifying returns.
Return Shipping
For returns due to a change of mind:

Thailand: Customers cover return shipping costs unless the item was damaged, defective, or incorrect (we cover costs in those cases). Returns must be initiated within 7 days of delivery.
Other Countries: Customers cover return shipping costs unless the item was damaged, defective, or incorrect (we provide a prepaid return label). Returns must be initiated within 30 days of delivery.
See our Returns and Refunds Policy for full details.

Cancellations
You may cancel your order at no charge before it’s dispatched. Once shipped, cancellations fall under our Returns and Refunds Policy. To cancel, contact us immediately at info@rayongsugarltd.com